Work

An investigation into service quality–customer loyalty relationship: the moderating influences

Year: 2014

Type: article

Source: DECISION

DOI: 10.1007/s40622-014-0025-5

Authors: Medha Srivastava, Alok Kumar Rai

Institution: Banaras Hindu University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979694700

FWCI: 4.401

Cites: 126

Cited by: 26

Related to: 10