Work

Consumer responses to service situations: Tests for main and interaction effects

Year: 2012

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2012.02.003

Author: Stevie Watson

Institution: University of Dayton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979794522

FWCI: 4.556

Cites: 59

Cited by: 21

Related to: 10