Service recovery in the airline industry: a cross‐cultural comparison of the attitudes and behaviours of British and Italian front‐line personnel
Year: 2004
Type: article
Study design: Observational Study
Source: Managing Service Quality
Authors: Natalia Lorenzoni, Barbara R. Lewis
Institution: University of Manchester
Language: English
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W1979795160