Work

Service quality monitoring by performance indicators: a proposal for a structured methodology

Year: 2009

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2009.023235

Authors: Fiorenzo Franceschini, Maurizio Galetto, Elisa Turina

Institution: Politecnico di Torino

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1980384266

FWCI: 7.068

Cites: 31

Cited by: 25

Related to: 10