Employee Motivation and Organizational Commitment: A Comparison of Tipped and Nontipped Restaurant Employees
Year: 2009
Type: article
Study design: Observational Study
Abstract: This study explores motivational and organizational commitment factors of tipped and nontipped restaurant employees when differentiated by gender. The data collected from employees of a nationally-known, branded restaurant chain was analyzed using the ANOVA procedure in an effort to determine if significant differences existed between the tipped and nontipped employees relative to their level of motivation and organizational commitment. The results show that limited differences do exist for certain motivational factors and organizational commitment factors when employees were differentiated by tipped versus nontipped employee status and by gender. The study concludes by offering management implications and suggestions for future research relative to implementing operational systems, policies, and procedures that attend to restaurant employee classification difference as well as gender preference.
Authors: Catherine R. Curtis, Randall S. Upchurch, Denver E. Severt
Institution: University of Central Florida
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1982079985