Work

Can you hear me now? Learning from customer stories

Year: 2011

Type: article

Source: Business Horizons

DOI: 10.1016/j.bushor.2011.08.002

Authors: G. Anthony Gorry, Robert A. Westbrook

Institution: Rice University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1983296383

FWCI: 7.652

Cites: 30

Cited by: 64

Related to: 10