Work

The actual structure of eBay's feedback mechanism and early evidence on the effects of recent changes

Year: 2009

Type: article

Abstract: eBay's feedback mechanism is considered crucial to establishing and maintaining trust on the world's largest trading platform. Yet, there is confusion among users about its exact institutional details, which changed substantially in May 2007. Most importantly, buyers now have the possibility to leave additional, anonymous ratings on sellers on four different criteria. We provide a thorough description of the institutional details of eBay's feedback mechanism, including those changes. Then, we provide first descriptive evidence on the impact of those changes on rating behaviour.

Source: International Journal of Electronic Business

DOI: 10.1504/ijeb.2009.026532

Authors: Tobias J. Klein, Christian Lambertz, Giancarlo Spagnolo, Konrad O. Stahl

Institutions: Tilburg University, University of Mannheim, University of Rome Tor Vergata

Language: English

Topic: Auction Theory and Applications

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1984116156

FWCI: 3.617

Cites: 26

Cited by: 40

Related to: 10