Work

“You Lost Me at Hello”: How and when accent-based biases are expressed and suppressed

Year: 2012

Type: article

Source: International Journal of Research in Marketing

DOI: 10.1016/j.ijresmar.2012.09.004

Authors: Ze Wang, Aaron D. Arndt, Surendra N. Singh, Monica Biernat, Fan Liu

Institutions: University of Central Florida, Old Dominion University, University of Kansas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: green

OpenAlex ID: W1985239851

FWCI: 3.624

Cites: 62

Cited by: 67

Related to: 10