Work

Is guarantee compensation enough? The important role of fix and employee effort in restoring justice

Year: 2013

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2013.01.005

Authors: Lisa McQuilken, Heath McDonald, Andrea Vocino

Institutions: Deakin University, Swinburne University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Reduced inequalities

Open Access status: closed

OpenAlex ID: W1985446825

FWCI: 7.553

Cites: 69

Cited by: 39

Related to: 10