Work

An Examination of Customer Relationship Management (CRM) Technology Adoption and its Impact on Business-to-Business Customer Relationships

Year: 2007

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360701350961

Authors: James E. Richard, Peter C. Thirkell, Sid L. Huff

Institution: Victoria University of Wellington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Academy of Marketing

OpenAlex ID: W1986270971

FWCI: 9.102

Cites: 77

Cited by: 78

Related to: 10