Work

Affect versus Cognition in the Chain from Perceived Quality to Customer Loyalty: The Roles of Product Beliefs and Experience

Year: 2014

Type: article

Study design: Observational Study

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2014.08.001

Authors: Björn Frank, Boris Herbas Torrico, Takao Enkawa, Shane J. Schvaneveldt

Institutions: Tokyo Institute of Technology, Universidad Católica Boliviana San Pablo, Weber State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Japan Society for the Promotion of Science

Award: Neglected International and Subnational Differences in the Success Factors of Customer Relationship Management

OpenAlex ID: W1986315441

FWCI: 25.66

Cites: 130

Cited by: 112

Related to: 10