Work

Customer service: empowerment and entrapment

Year: 2001

Type: book-chapter

Source: Palgrave Macmillan eBooks

Authors: Patrice Rosenthal, Riccardo Peccei, Stephanie M Hill

Institution: King's College London

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W198633365

FWCI: 40.99

Cites:

Cited by: 192

Related to: 10