Work

Strategies for Reducing Perceptions of Quality Risk in Services

Year: 1990

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/eum0000000002513

Author: L.W. Turley

Institution: Western Kentucky University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1986337843

FWCI: 2.461

Cites: 16

Cited by: 30

Related to: 10