Work

Key account management in business-to-business expert organisations: an exploratory study on the implementation process

Year: 2011

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2011.552975

Authors: Satu Nätti, Teea Palo

Institution: University of Oulu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1986359245

FWCI: 3.513

Cites: 55

Cited by: 26

Related to: 10