Work

SERV∗OR: A managerial measure of organizational service-orientation

Year: 1998

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(99)80104-3

Authors: Richard S. Lytle, Peter W. Hom, Michael P. Mokwa

Institutions: Abilene Christian University, Arizona State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1986709698

FWCI: 4.237

Cites: 59

Cited by: 402

Related to: 10