Work

Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

Year: 1995

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069500000023

Author: Rosemary Rosemary Lucas

Institution: Manchester Metropolitan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1987843907

FWCI: 2.147

Cites: 19

Cited by: 21

Related to: 10