Work

A gap model of purchasing's internal service quality: Concept, case study and internal survey

Year: 2008

Type: article

Source: Journal of Purchasing and Supply Management

DOI: 10.1016/j.pursup.2008.10.001

Authors: Rudolf O. Large, Tatjana König

Institutions: University of Stuttgart, Hochschule für Technik und Wirtschaft des Saarlandes

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1989366395

FWCI: 7.828

Cites: 24

Cited by: 78

Related to: 10