Work

The Impact of Waiting in Line on Consumers

Year: 1993

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/02652329310025938

Authors: Jean‐Charles Chebat, Pierre Filiatrault

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990413346

FWCI: 2.637

Cites: 21

Cited by: 68

Related to: 10