Work

Extending Customer Relationship Management to Value Chain Partners for Competitive Advantage

Year: 2009

Type: article

Source: Journal of Relationship Marketing

DOI: 10.1080/15332660903344636

Author: Samit Chakravorti

Institution: Western Illinois University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990665286

FWCI: 2.356

Cites: 36

Cited by: 20

Related to: 10