Work

The effects of interactional fairness on satisfaction and behavioral intentions: Mature versus non-mature customers

Year: 2008

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2008.11.001

Authors: Young Namkung, SooCheong (Shawn) Jang

Institutions: Kyung Hee University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990737353

FWCI: 7.169

Cites: 69

Cited by: 102

Related to: 10