Work

When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording

Year: 2013

Type: article

Source: Journal of Retailing

DOI: 10.1016/j.jretai.2012.12.003

Authors: Gabriele Pizzi, Daniele Scarpi

Institution: University of Bologna

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990812657

FWCI: 6.86

Cites: 51

Cited by: 62

Related to: 10