Work

Reframing the past: A new approach in service quality assessment

Year: 2012

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2012.733259

Authors: Armando Calabrese, Francesco Scoglio

Institution: University of Rome Tor Vergata

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1990967779

FWCI: 21.46

Cites: 52

Cited by: 63

Related to: 10