Work

Application of SERVQUAL and fuzzy quality function deployment to service improvement in service centres of electronics companies

Year: 2015

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2014.997111

Authors: In Jae Cho, You Jin Kim, Choonjong Kwak

Institution: Pusan National University

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991640598

FWCI: 9.071

Cites: 38

Cited by: 38

Related to: 10