Antecedents of market orientation in semi-public service organizations: a study of Dutch housing associations
Year: 2011
Type: article
Study design: Observational Study
Abstract: The purpose of this study is to explain which factors affect the market orientation of semi-public service organizations in their transition from public to private. Change capacity and interdepartmental and organizational system factors are hypothesized to affect market orientation, which is operationalized in behavioural and cultural dimensions. Results of a survey among top-level executives of Dutch housing associations show that interdepartmental and organizational system factors have a significant effect. The most important antecedents, however, are two change capacity factors: process improvement control and top management emphasis. This suggests that change capacity is crucial for understanding market orientation in many service industries.
Source: Service Industries Journal
Authors: Robert A.W. Kok, Paul H. Driessen
Institution: Radboud University Nijmegen
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1991683441