Work

Effects of satisfaction, trust and alternative attractiveness on switching intentions in industrial customers

Year: 2009

Type: article

Study design: Observational Study

Source: International Journal of Management and Enterprise Development

DOI: 10.1504/ijmed.2010.029762

Authors: Yu Xiang Yen, Der Juinn Horng

Institution: National Central University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991690899

FWCI: 2.955

Cites: 124

Cited by: 31

Related to: 10