Work

The impact of salesperson credibility-building statements on later stages of the sales encounter

Year: 2014

Type: article

Source: Journal of Personal Selling and Sales Management

DOI: 10.1080/08853134.2013.870182

Authors: Aaron Arndt, Kenneth Evans, Timothy D. Landry, Sarah Mady, Chatdanai Pongpatipat

Institutions: Old Dominion University, University of Oklahoma, University of Alabama, University of Alabama in Huntsville, American University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1991787616

FWCI: 3.666

Cites: 40

Cited by: 21

Related to: 10