Work

Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation

Year: 2008

Type: article

Source: Journal of Management & Organization

DOI: 10.1017/s1833367200003400

Authors: Nell Kimberley, Charmine EJ Härtel

Institution: Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1992420798

FWCI: 4.566

Cites: 68

Cited by: 22

Related to: 10