Work

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Year: 2011

Type: article

Source: Journal of Service Research

DOI: 10.1177/1094670511423956

Authors: Heiner Evanschitzky, Christian Brock, Markus Blut

Institutions: Aston University, Zeppelin Universität gemeinnützige GmbH, TU Dortmund University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1992886809

FWCI: 9.404

Cites: 76

Cited by: 90

Related to: 10