Work

Balancing the act: the implications of jointly pursuing internal customer orientation and external customer orientation

Year: 2014

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2014.909513

Authors: Jodie Conduit, Margaret Jekanyika Matanda, Felix T. Mavondo

Institutions: The University of Adelaide, Monash University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1992909306

FWCI: 5.865

Cites: 129

Cited by: 46

Related to: 10