Work

Methods for determining areas for improvement based on the design of customer surveys

Year: 2008

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060802294839

Authors: Ching-Chow Yang, King-Jang Yang, Tsu-Ming Yeh, Fan-Yun Pai

Institutions: Chung Yuan Christian University, Chung Hua University, Dayeh University, National Kaohsiung First University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1993343009

FWCI: 3.246

Cites: 30

Cited by: 19

Related to: 10