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Year:
1994
Type:
article
Source:
Journal of Business and Industrial Marketing
DOI:
10.1108/08858629410053461
Authors:
Dan T. Dunn,
Claude A. Thomas
Institution:
Northeastern University
Language:
English
Topic:
Customer Service Quality and Loyalty
Subfield:
Organizational Behavior and Human Resource Management
Field:
Business, Management and Accounting
Domain:
Social Sciences
Open Access status:
closed
OpenAlex ID:
W1993486861
FWCI:
0.682
Cites:
1
Cited by:
37
Related to:
10