Work

Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions

Year: 2001

Type: article

Source: Total Quality Management

DOI: 10.1080/09544120120075334

Authors: Juan Carlos Bou-Llusar, César Camisón-Zornoza, Ana Belén Escrig-Tena

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1993567590

FWCI: 3.078

Cites: 60

Cited by: 139

Related to: 10