Work

More is not always better: The impact of relationship functions on customer-perceived relationship value

Year: 2011

Type: article

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2011.11.020

Authors: Thomas Ritter, Achim Walter

Institutions: Copenhagen Business School, Christian-Albrechts-Universität zu Kiel

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1993677459

FWCI: 11.12

Cites: 61

Cited by: 83

Related to: 10