Work

Service improvement: lessons from the UK financial services sector

Year: 2011

Type: article

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/17566691111115072

Authors: David Longbottom, Julie Hilton

Institution: University of Derby

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1993946466

FWCI: 2.93

Cites: 61

Cited by: 19

Related to: 10