Work

Service quality dimensions and superior customer perceived value in retail banks: An empirical study on Mexican consumers

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2013.06.005

Authors: Jorge Vera, Andrea Trujillo

Institution: Tecnológico de Monterrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994367353

FWCI: 13.73

Cites: 40

Cited by: 99

Related to: 10