Work

The Relationship Between E-service Quality and Ease of Use on Electronic Customer Relationship Management (E-CRM) Performance: An Empirical Investigation in Jordan Mobile Phone Services

Year: 2010

Type: conference-paper

Study design: Observational Study

Source: International Conference on e-Education, e-Business, e-Management and e-Learning

DOI: 10.1109/ic4e.2010.113

Authors: Samsudin Wahab, Nor Azila Mohd Nor, Khaled AL-Momani

Institutions: Universiti Teknologi MARA, Universiti Utara Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994385355

FWCI: 4.921

Cites: 74

Cited by: 29

Related to: 10