Work

Sources, characteristics, and dynamics of postpurchase price complaints

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/s0148-2963(01)00224-7

Author: Hooman Estelami

Institution: Fordham University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994570695

FWCI: 2.146

Cites: 33

Cited by: 34

Related to: 10