Work

Exploring consumer evaluations of e‐services: a portal site

Year: 2001

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230110405280

Authors: Allard C.R. van Riel, Veronica Liljander, Petra Jurriëns

Institution: Maastricht University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994742470

FWCI: 30.04

Cites: 38

Cited by: 542

Related to: 10