Work

Service Failure and Recovery in a Strategic Airline Alliance Context: Interplay of Locus of Service Failure and Social Identity

Year: 2010

Type: article

Source: Journal of Travel & Tourism Marketing

DOI: 10.1080/10548408.2010.507137

Authors: Karin Weber, Beverley Sparks

Institutions: Hong Kong Polytechnic University, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994906022

FWCI: 3.15

Cites: 94

Cited by: 37

Related to: 10