Work

Customer service as a competitive strategy

Year: 1995

Type: article

Source: Journal of Strategic Marketing

DOI: 10.1080/09652549500000007

Author: Bill Donaldson

Institution: University of Strathclyde

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1994992104

FWCI: 1.425

Cites: 47

Cited by: 25

Related to: 10