Work

The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

Year: 2004

Type: article

Source: Telecommunications Policy

DOI: 10.1016/j.telpol.2003.12.003

Authors: Moon-Koo Kim, Myeong-Cheol Park, Dong-Heon Jeong

Institution: Electronics and Telecommunications Research Institute

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1995026436

FWCI: 32.47

Cites: 17

Cited by: 971

Related to: 10