Work

The moderating role of switching barriers on customer loyalty in the life insurance industry

Year: 2009

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060902764574

Authors: Mei-Fang Chen, Ling-Huei Wang

Institution: Tatung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1995229741

FWCI: 4.728

Cites: 127

Cited by: 86

Related to: 10