Work

Extending the IT service quality measurement framework through a systematic literature review

Year: 2012

Type: review

Study design: Systematic Review

Source: Journal of Service Science Research

DOI: 10.1007/s12927-012-0001-6

Authors: Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras

Institutions: Centre de recherche public Henri-Tudor, University of Southern Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: University of Southern Queensland

OpenAlex ID: W1995542969

FWCI: 1.329

Cites: 109

Cited by: 47

Related to: 10