When Firms Fail to Learn
Year: 2004
Type: article
Abstract: Scholarly and anecdotal evidence suggests that, despite many Americans' increasing tolerance for diversity, workplace discrimination is on the rise. This essay addresses the role that learning or, more specifically, barriers to learning play in the perpetuation of discrimination. We use several organizationally based learning theories to illustrate ways in which firms may fail to learn how to effectively manage diversity challenges such as a discrimination lawsuit. We conclude the essay with two relatively successful learning situations involving the Georgia Power Corporation and the Denny's restaurant chain, both of which have faced discrimination lawsuits in recent years. We use this discussion to highlight reactive versus reflective learning strategies and how each may lead to the successful resolution of discrimination lawsuits.
Source: Journal of Management Inquiry
Authors: Lynn Perry Wooten, Erika Hayes James
Institutions: University of Michigan, University of Virginia
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2765736374