Work

The role of cumulative online purchasing experience in service recovery management

Year: 2005

Type: article

Study design: Observational Study

Source: Journal of Interactive Marketing

DOI: 10.1002/dir.20043

Authors: Betsy Bugg Holloway, Sijun Wang, Janet Turner Parish

Institutions: Samford University, California Polytechnic State University, California State Polytechnic University, Texas A&M University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1995999355

FWCI: 7.34

Cites: 43

Cited by: 153

Related to: 10