Work

Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2012.645200

Authors: Nien-Te Kuo, Kuo-Chien Chang, Mu-Chen Chen, Chia-Lin Hsu

Institutions: Ming Chuan University, Chihlee Institute of Technology, National Yang Ming Chiao Tung University, National Taiwan University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1996624832

FWCI: 1.952

Cites: 72

Cited by: 38

Related to: 10