Work

Retention effects of a customer club

Year: 2001

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230110382745

Authors: Bernd Stauss, Klaus Chojnacki, Alexander Decker, Frank Hoffmann

Institutions: Catholic University of Eichstätt-Ingolstadt, Volkswagen Group (Germany)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1996743124

FWCI: 8.465

Cites: 22

Cited by: 115

Related to: 10