Work

Conceptualizing and measuring experience quality: the customer's perspective

Year: 2010

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060802629919

Authors: Ting-Yueh Chang, Shun-Ching Horng

Institutions: Southern Taiwan University of Science and Technology, National Chengchi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997119630

FWCI: 8.819

Cites: 51

Cited by: 271

Related to: 10