Work

E‐retailing by banks: e‐service quality and its importance to customer satisfaction

Year: 2009

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560910976456

Authors: Carmel Herington, Scott Weaven

Institution: Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997272869

FWCI: 8.861

Cites: 34

Cited by: 239

Related to: 10