Work

Contact management and customer loyalty

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4770108

Authors: Henry Jones, Jillian Dawes Farquhar

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1997333822

FWCI: 8.585

Cites: 15

Cited by: 112

Related to: 10